Utilizing Flow Engine and NLP technology, swiftly acquiring knowledge, featuring a visualized canvas interface, and offering diverse conversation modes with multi-level settings.
Single Sign-On (SSO) integration for diverse functionalities including member access, member/potential customer management, tagging, points, and redemption.
Core of Knowledge Management and Semantic Analysis Processing.
Features encompass game events, marketing mass messaging, graphic-text menus, automated replies, and marketing feedback.
Omni-channel for seamless robot-human collaboration between sales consultants and customer service workstations.
Micro eCommerce, AI Assistants, Shopping Malls, and Appointment Booking / Reservations.
Key Performance Indicator (KPI) Data Analysis Insight. Transforming Data to Graphic for Easy Reading & Quick Decision Making.
2021年度網訊電通營運儲備幹部培訓計畫已於11月初進入尾聲，並在11月5日授證典禮溫馨的氣氛中圓滿落幕。
本次培訓計畫，儲備單位主管(UH)參訓學員數為11人；儲備講師(Trainer)參訓學員數為4人；儲備品管師(QA)參訓學員數為4人；儲備講師暨品管師(TQA)參訓學員數為2人。
儲備單位主管(UH)課程培訓時數共計48小時；儲備講師(Trainer)課程培訓時數共計37小時；儲備品管師(QA)課程培訓時數共計37小時。
儲備單位主管(UH)課程培訓時數共計48小時；儲備講師(Trainer)課程培訓時數共計37小時；儲備品管師(QA)課程培訓時數共計37小時。
今年因應疫情，有9門課採遠距授課（透過線上會議軟體，講師即時向學員教授課程）；有2門課採線上課程（講師將課程內容預錄成影片，提供給學員，並搭配課後作業及作業檢討完善學習成效）；另有6門課程則是於疫情趨緩後，在遵循中央防疫規定之下，採實體方式辦理。
感謝各單位主管、講師熱情付出，實踐共好精神，為培育網訊新時代人才不遺餘力。
Low barriers to entry in e-commerce make it easy to start, but standing out from the competition is not easy. Effective customer communication is one of the keys for success. We would like to share the 4 key elements to build a “customer-first” service philosophy and service quality. Article Outline Why is Customer Service Important in…
In this article, we combine the latest international research with our past service experiences to present 27 scenarios for collaboration between businesses and AI. Our goal is to leverage AI transformation to achieve unprecedented success for our corporate clients. “AI will not replace humans, but will augment our capabilities, enhancing the quality and productivity of our…
Common pain points in the customer service process include fragmented information due to diverse channels and integration gaps. In this article, we will share how Telexpress offers an all-in-one integrated service to discover sales potential and introduce various features to create excellent customer experiences and efficiently manage customer relationships. Article Outline Highlight 1: Seamless Omnichannel Integration…
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