0
Locations
Taipei | Taichung | Shanghai | Shenzhen | Singapore | Manila | Johor Bahru
5
0,000
Customer Interactions
per Day
per Day
0
Years
Professional Consulting Services
0
Clients
Global Leading Brands Across Industries
Development and Award
2023
- Yahoo Shopping received the Gold Award in the Taiwan Service Industry Evaluation by CTEE. It’s our honor be part of the Service Team.
2021
- Telexpress was honored with the ‘Happiness Enterprise – Gold Award in the Technology and Research Industry’ in the 2021 Happiness Enterprise Selection organized by 1111 Job Bank.
- GoShare received the Gold Award in the Taiwan Service Industry Evaluation by CTEE. It’s our honor be part of the Service Team.
2020
- Establishment of Telexpress South Asia Regional Headquarter in Singapore.
2019
- Telexpress was awarded the “2018 Service Quality Assurance Award” by LINE.
- Telexpress was selected in the top 20 happiest companies in the Software/Internet category in the Technology Industry Happiness Survey conducted by 1111 Job Bank.
- Telexpress received the 2019 Global LINE CC STAR AWARD from LINE.
- Yahoo Shopping was awarded the champion in the “2019 Global Views Magazine Five Stars Award” of online shopping websites, with the participation and collaboration of Telexpress.
- Telexpress, HTC, Institute for Information Industry and CTBC Bank formed the iRHUB Smart Retail Alliance to revolutionize the smart retail industry by using blockchain technology.
2018
- Telexpress was awarded as the Best Consumer Experience Improving Program by P&G.
- Telexpress received the The Key Contributor Award from Huawei.
- Telexpress, representing P&G, was honored with the JD 2018 After-sales Service Champion.”
2017
- Telexpress was awarded the Best Growth Award by Alibaba.
- Telexpress received the Double 11 Special Contribution Award in Customer Service from Huawei.
2016
- In July, Telexpress China Headquarters relocated to Jing An District, Shanghai, marking a splendid embarking on a new journey.
- Telexpress Malaysia Operations Center was awarded the “MSC Status” by the Malaysian government. This significantly enhances the brand strength and competitiveness of Telexpress.
- Telexpress received the Excellent Service Award from Huawei.
- Telexpress was honored as the Consumer Taobao Hotline Champion by Alibaba.
2015
- Established the Shenzhen Operation Center in China.
- TEMCS (Multi-Channels Chat System) was launched.
- Received the Excellent Collaboration Award from Huawei’s Consumer BG China.
- Received the Best Service Provider’s Award from Huawei.
- Obtained the ISO 27001 certification in China.
2013
- TEISM (Intelligent Social Management) was launched as an intelligent platform for social media management.
- Established the Malaysia Operations Center in Johor Bahru and combined with Manila operation center together build up as “South Asia operation center”, providing more comprehensive services to clients in the South Asia region.
2012
- Ranked first in Microsoft Asia’s Best Vendor evaluation.
- Establishment of eCRM (Professional Services Department) to provide with more diversified and innovative eCRM services.
2011
- Established Telexpress Innovation Service Research and Development Center.
- Established Nanjing Operation Center in China.
- Launch of TEKM (Knowledge Management) platform.
2010
- Established English Operation Center in Manila, Philippines.
- Ranked first in Yahoo’s global e-commerce customer satisfaction.
- Ranked seventh in Microsoft’s global BPO best partner evaluation.
2009
- Approved by the Bureau of Industry, Ministry of Economic Affairs as a qualified emerging strategic industry.
- Launch of TECS (Contact System), a customer interaction service platform.
2008
Selected as the customer service and technical support center for HTC in China.
2007
- Provided comprehensive solutions for refined services, operations management, customer service, and experience management in China region, and obtained ISO 9001 service quality certification in China.
- Selected as the top outsourcing partner in the Citibank APAC partners Competition.
2006
- Undertook the Microsoft Customer Service Center and SMEs Care Center.
- Launch of TECRM (Customer Relationship Management) membership relationship management platform.
2005
- Responsible for China Construction Bank credit card customer call center in implement planning, operational management, service design consultancy.
- Telexpress as the first outsourcing company in Taiwan to get the ISO 27001 Information Security Certification.
2004
- Established Shanghai operation center.
2003
- Established Taichung operation center, providing high backup capacity service.
- Undertook Citibank’s consumer finance marketing business.
2002
- Approved by the Ministry of Finance in Taiwan to undertake outsourced customer service center projects for financial institutions.
- Became the first CRM professional service provider in Taiwan to meet the approval of the Industrial Development Burea.
- Established an integrated customer operations center for Chunghwa Post.
2001
- Telexpress was established in Taipei.
- Established the first integrated Enterprise Banking/Personal Banking Contact Center in Taiwan for Jian Hua Bank.
Development and Award
2023
- Yahoo Shopping received the Gold Award in the Taiwan Service Industry Evaluation by CTEE. It’s our honor be part of the Service Team.
2021
- Telexpress was honored with the ‘Happiness Enterprise – Gold Award in the Technology and Research Industry’ in the 2021 Happiness Enterprise Selection organized by 1111 Job Bank.
- GoShare received the Gold Award in the Taiwan Service Industry Evaluation by CTEE. It’s our honor be part of the Service Team.
2020
- Establishment of Telexpress South Asia Regional Headquarters in Singapore
2019
- Telexpress was awarded the “2018 Service Quality Assurance Award” by LINE.
- Telexpress was selected in the top 20 happiest companies in the Software/Internet category in the Technology Industry Happiness Survey conducted by 1111 Job Bank.
- Telexpress received the 2019 Global LINE CC STAR AWARD from LINE.
- Yahoo Shopping was awarded the champion in the “2019 Global Views Magazine Five Stars Award” of online shopping websites, with the participation and collaboration of Telexpress.
- Telexpress, HTC, Institute for Information Industry and CTBC Bank formed the iRHUB Smart Retail Alliance to revolutionize the smart retail industry by using blockchain technology.
2018
- Telexpress was awarded as the Best Consumer Experience Improving Program by P&G.
- Telexpress received the The Key Contributor Award from Huawei.
- Telexpress, representing P&G, was honored with the JD 2018 After-sales Service Champion.”
2017
- Telexpress was awarded the Best Growth Award by Alibaba.
- Telexpress received the Double 11 Special Contribution Award in Customer Service from Huawei.
2016
- In July, Telexpress China Headquarters relocated to Jing An District, Shanghai, marking a splendid embarking on a new journey.
- Telexpress Malaysia Operations Center was awarded the “MSC Status” by the Malaysian government. This significantly enhances the brand strength and competitiveness of Telexpress.
- Telexpress received the Excellent Service Award from Huawei.
- Telexpress was honored as the Consumer Taobao Hotline Champion by Alibaba.
2015
- Established the Shenzhen Operation Center in China.
- TEMCS (Multi-Channels Chat System) was launched.
- Received the Excellent Collaboration Award from Huawei’s Consumer BG China.
- Received the Best Service Provider’s Award from Huawei.
- Obtained the ISO 27001 certification in China.
2013
- TEISM (Intelligent Social Management) was launched as an intelligent platform for social media management.
- Established the Malaysia Operations Center in Johor Bahru and combined with Manila operation center together build up as “South Asia operation center”, providing more comprehensive services to clients in the South Asia region.
2012
- Ranked first in Microsoft Asia’s Best Vendor evaluation.
- Establishment of eCRM (Professional Services Department) to provide with more diversified and innovative eCRM services.
2011
- Established Telexpress Innovation Service Research and Development Center.
- Established Nanjing Operation Center in China.
- Launch of TEKM (Knowledge Management) platform.
2010
- Established English Operation Center in Manila, Philippines.
- Ranked first in Yahoo’s global e-commerce customer satisfaction.
- Ranked seventh in Microsoft’s global BPO best partner evaluation.
2009
- Approved by the Bureau of Industry, Ministry of Economic Affairs as a qualified emerging strategic industry.
- Launch of TECS (Contact System), a customer interaction service platform.
2008
- Selected as the customer service and technical support center for HTC in China.
2007
- Provided comprehensive solutions for refined services, operations management, customer service, and experience management in China region, and obtained ISO 9001 service quality certification in China.
- Selected as the top outsourcing partner in the Citibank APAC partners Competition.
2006
- Undertook the Microsoft Customer Service Center and SMEs Care Center.
- Launch of TECRM (Customer Relationship Management) membership relationship management platform.
2005
- Responsible for China Construction Bank credit card customer call center in implement planning, operational management, service design consultancy.
- Telexpress as the first outsourcing company in Taiwan to get the ISO 27001 Information Security Certification.
2004
- Established Shanghai operation center.
2003
- Established Taichung operation center, providing high backup capacity service.
- Undertook Citibank’s consumer finance marketing business.
2002
- Approved by the Ministry of Finance in Taiwan to undertake outsourced customer service center projects for financial institutions.
- Became the first CRM professional service provider in Taiwan to meet the approval of the Industrial Development Burea.
- Established an integrated customer operations center for Chunghwa Post.
2001
- Approved by the Ministry of Finance in Taiwan to undertake outsourced customer service center projects for financial institutions.
- Became the first CRM professional service provider in Taiwan to meet the approval of the Industrial Development Burea.
- Established an integrated customer operations center for Chunghwa Post.
Service Locations
Taipei Headquarter
11F., No. 45, Dongxing Rd., Xinyi Dist., Taipei City 110403 , Taiwan (R.O.C.)
+886-2-8761-5999 #1100
Taichung Office
8F., No. 239, Sec. 2, Taiwan Blvd., West Dist., Taichung City 403018 , Taiwan (R.O.C.)
+886-2-8761-5999 #1100
Shanghai Office
8F., No. 126, Jiangchang 3rd Rd., Jina An Dist., Shangha, China
+86-21-6697-7800
Shenzhen Office
Room 403., bld 4, Fada Rd, Bantian St, Longgang District, Shenzhen, China
+86-755-8655-2800
Philippines
Makati Office
16th Floor, Unit 1651 Tower 6789 Ayala Avenue, Makati City, 1206 Philippines
+63-2-8863-6855
Singapore Office
1 Raffles Place #20-61 Tower 2 048616 Singapore
+65-6080-5812
Malaysia
Johor Bahru Office
Suite No.30.01, Level 30
City Square Office Tower
106-108. Jalan Wong Ah Fook. 80000 Johor Bahru, Malaysia
+60-7-207-9188 Ext.8811
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