Welcome to use the website and Telligent platform services (hereinafter referred to as the “Service”) provided by Telexpress Corp., (“Telexpress”). This Privacy Protection Policy applies to all Telexpress websites (including www.telexpress.com) (“Telexpress website”) and Telligent platform services.

To ensure that you can use this service with peace of mind and to protect your rights and interests, we hereby explain that the Privacy Protection Policy of this service is part of the website and Telligent user terms of service.

Please read the following content carefully before registering an account or filling out the “Contact Us” form. By doing so, you indicate that you have read, understood, and fully agreed to all the contents of the Privacy Protection Policy:

 1. Scope

This Privacy Protection Policy applies solely to the personal data entered and processed by the user within this service. It does not extend to links or websites outside of this service, nor does it cover personnel or partners not entrusted by or involved in the management of this service. For privacy statements and personal data protection notices pertaining to links or websites outside of this service, please refer to the links or websites.

2. Collection, Processing and Use of Personal Data

2.1 Sources of Collection
(1) Personal data is collected when you visit this service or register as a member, log in, purchase goods and services, participate in physical or online activities organized by this service, engage in marketing and product promotion activities, complete questionnaires, participate in rewarding activities, conduct customer satisfaction surveys, obtain feedback, respond to your questions or inquiries, provide and improve services, survey and analyze your experience, etc.

(2) To determine your location and usage preferences, this service will automatically receive and record data on your computer, mobile device, and browser when you visit or download any information from this website. This includes system-related records, IP address, usage time, information in cookies, software and hardware attributes, web page browsing and click records, mobile device type and version information, UDID/device identification code, and geolocation information provided by the mobile device. Generally, such data cannot be directly or indirectly identified as personal data. However, if such data is sufficient to directly or indirectly identified personal data, this service will announce in accordance with the provisions of this policy regarding the collection, processing, use and cross-border transfer.

(3) In order to provide or optimize service, Telexpress may indirectly collect your personal data through business partners, or from authorized third parties.

2.2 Purpose of Collection
The purpose of collection is to conduct marketing business, consumer and customer management and services, online shopping and other e-commerce services and surveys, statistics and research analysis, the collection、 processing or use of personal data by non-government agencies in accordance with legal obligations, contracts, similar contracts or other legal relationship matters, domestic and international exchange business, procurement and supply management, information (communication) services, other businesses that are in compliance with business registration items or articles of association, and other consulting and consulting services (the specific purpose item code (040, 069, 090, 135, 148, 157, 181, 182)). This service will collect personal data through the registration process or the process of conducting transactions. 

2.3 Categories of Collection
The personal data collected in this service aligns with the specific purposes and categories of personal data outlined in the Personal Data Protection Act issued by the Ministry of Justice. The Code Types of identification include:

• C001: Type for identifying individuals.
• C002: Type for identifying finance.
• C003: Type for identifying in government data.
• C011: Individual description
• C035: Recreational activities and interests
• C036: Lifestyles
• C038: Occupation
• C093: Financial deals
• C102: Agreement or Contract

Additionally, Telexpress collects and communicates additional details, including activity instructions, precautions, or contract contents relevant to user-business interactions. Personal data collected from the user or third-party sources for business or service purposes shall adhere to the policy communicated by Telexpress.

2.4 Time Period, Territory, Recipients and Methods of which the personal data is Processed or Used
(1) Time Period: Except for the specific purpose of collection, necessary retention period for business execution (whichever is longer than the period stipulated in laws), the retention period stipulated in individual contracts, or other stipulated by law, user personal data or the provision of related services will cease upon user request or the termination of this service, whichever comes later.

(2) Territory: Unless otherwise specified, and in compliance with cross-border transfer regulations of the Personal Data Protection Act of Taiwan, your personal data will be used within the territory of the Republic of China (Taiwan).

(3) Recipients: Telexpress, business outsourcing agencies, other business partners, as well as public and private institutions with contractual or business relationships with Telexpress as required by business needs or legal authority. Within the necessary scope of the specific purpose of use, Telexpress may disclose certain the personal data provided by the user to its affiliated companies and business parties. Telexpress ensures that its affiliated companies and business parties will strictly adhere to this policy.

(4) Methods: Telexpress will not process, use, or cross-border transfer the user personal data to a third party beyond the necessary scope of the specific purpose of collection. The user personal data will be used not only for functions such as membership and customer management retrieval and queries but also for financial services, marketing, and promotions. 

2.5 The user rights that will be affected if you elect not to provide your personal data to Telexpress. This may result in an inability to complete account registration, an inability to fully enjoy this service, or complete unavailability of the service.

Telexpress reserves the right to suspend or terminate user account in such cases.

2.6 This service may include links to other websites or webpages and may utilize services provided by third parties. Telexpress is not responsible for any content or services that are not owned by Telexpress. The user should be aware of its practices in collecting and processing personal data, including but not limited to its content and privacy policy. Telexpress will not be liable for any damages resulting from accessing links to other websites or webpages or using services provided by third parties.

2.7 Telexpress cannot verify the authenticity of user identity or address instances of identity theft, impersonation, misinformation, or other misuse based on the information provided by user. The user shall be responsible for both civil and criminal legal consequences if the information is provided is found to be fake or untrue.

3. Information Sharing and Disclosure

3.1 Telexpress may share user information with Telexpress personnel, including employees, agents, assignees, and performance assistants due to the following purposes
(1) Enforce applicable terms of service, including investigating potential violations.
(2) Conduct business operations of Telexpress and its affiliated companies.
(3) Provide, enhance, and customize Telexpress products and services.
(4) Detect, prevent, or addressing fraud, security, or technical issues.
(5) Comply with applicable laws, regulations, legal processes, or government enforcement orders.
(6) Send marketing and/or related messages to Telexpress business based on your user consent, as needed.

3.2 Ways to Share user Information
(1) Share user information with Telexpress personnel for data processing and/or access related to the mentioned purposes.
(2) Share user information with Telexpress’s business partners to provide the service (e.g., optimizing system design based on user usage records).
(3) Share user information due to corporate matters or negotiations, such as mergers, sales of company assets, or acquisitions by Telexpress or affiliated companies.
(4) In order to further protect the privacy of user privacy, Telexpress may share user information in an integrated and processed form based on actual circumstances. The kind of information may also be used to directly or indirectly identify the user.

3.3 The possible recipients of the mentioned information include
(1) Telexpress.
(2) Telexpress Personnel.
(3) Information Platforms.

3.4 Telexpress will adhere to relevant laws, including subpoenas, court orders, regulations, or similar legal procedures. If required by law or to protect the rights, property, or safety of Telexpress, its employees, users, or others, Telexpress may disclose user information (including personal data) to law enforcement, judicial personnel, government agencies, or third parties.

4. Cookies

4.1 A “Cookie” is a technology used by website servers to communicate with the browser of website visitors. It may randomly store string of characters on your computer to identify and distinguish you from other users. Cookies will be sent to your computer when you surf the website or page. The website will be able to identify your browser through cookies once you visit the browser again. Cookies may also store your preferences and other information. 

4.2 To enhance service quality, this service may put and use cookies on your computer. If you prefer not to accept cookies, you can disable or restrict them through your browser settings. However, please note that refusing cookies may affect the functionality of the service and limit your ability to fully experience the interactive features.
 

5. Confidentiality and Security
The security and confidentiality of your information are crucial to Telexpress. Telexpress will implement appropriate physical, operational procedures and technical measures to protect your information from loss, theft, misuse, alteration, illegal or unauthorized access, use or disclosure. Telexpress has been formulated relevant protective measures as follows:

5.1 When you use this service, Telexpress will use your account information to verify your identity and prevent unauthorized access.

5.2 This service will only disclose your personal data to Telexpress personnel and authorized service providers who have a genuine “need-to-know” ensuring that they adhere to strict confidentiality requirements.

5.3 This service host has implemented firewalls, anti-virus software, and other information security measures that adhere to industry standards across operating procedures, technology, and other aspects.

5.4 This service has implemented physical, electronic, and procedural security measures that meet industry standards.

5.5 Neither the Internet nor any communication method can ensure absolute security. Telexpress cannot guarantee the security of the personal data provided over the Internet to Telexpress or third parties. However, Telexpress has established procedures for addressing data security concerns and will notify you and relevant regulatory authorities in accordance with applicable legal requirements.

6. Revision of Privacy Protection Policy
Telexpress reserves the right to revise this policy at any time. If there are any changes to these terms, Telexpress will announce them on this service website. Unless otherwise specified, the revision will take effect immediately upon being announced.

7. Rights Related to Personal Data
7.1 Pursuant to Article 3 of the Personal Data Protection Act, user may contact our service team to exercise the following rights regarding user personal data:
(1) the right to make an inquiry of and to review user personal data;
(2) the right to request a copy of user personal data;
(3) the right to supplement or correct user personal data;
(4) the right to demand the cessation of the collection, processing, or use of user personal data;
(5) the right to erase user personal data;
(6) the right to request deletion or cessation of processing and use of user personal data, except when the retention of personal data is required by law.

7.2 Telexpress will determine whether to process your application in accordance with the Personal Data Protection Act and relevant laws and regulations. If Telexpress is unable to confirm your identity due to inaccurate or incomplete personal data provided by you, Telexpress may be unable to process your privacy requests.

7.3 If Telexpress accepts your request to delete or cease processing and using your personal data, as outlined in paragraph 7.1 (6) of this article, Telexpress will consider it as the user refusing to provide personal information and discontinuing the use of this service. Consequently, you will be completely unable to use this service. Telexpress reserves the right to suspend or terminate your account. If you have previously subscribed, Telexpress does not provide refunds, including prorated refunds.

8. Questions and Suggestions
If you have any questions or suggestions, please feel free to contact our service team via the customer service email at gd.service@telexpress.com.