Utilizing Flow Engine and NLP technology, swiftly acquiring knowledge, featuring a visualized canvas interface, and offering diverse conversation modes with multi-level settings.
Single Sign-On (SSO) integration for diverse functionalities including member access, member/potential customer management, tagging, points, and redemption.
Core of Knowledge Management and Semantic Analysis Processing.
Features encompass game events, marketing mass messaging, graphic-text menus, automated replies, and marketing feedback.
Omni-channel for seamless robot-human collaboration between sales consultants and customer service workstations.
Micro eCommerce, AI Assistants, Shopping Malls, and Appointment Booking / Reservations.
Key Performance Indicator (KPI) Data Analysis Insight. Transforming Data to Graphic for Easy Reading & Quick Decision Making.
全台評鑑規模最大、涵蓋34個業種與364家企業的「臺灣服務業大評鑑」，今年邁入第十屆並首度納入共享機車業，GoShare移動共享服務即摘下「共享機車業」金牌獎桂冠，並獲得「服務尖兵獎」與「2021 年度20家魅力服務品質精選」的肯定！
評鑑過程中，網訊 GoShare 客服團隊成員鄭如紋表現傑出，得到進線稽查人員(神秘客)的高度評價，榮獲全台僅30個名額的「服務尖兵獎」肯定。因同仁之服務表現充分展現網訊卓越精神，殊堪嘉許，網訊 CEO 亦頒發榮譽獎狀及獎金給予同仁，以茲鼓勵。
GoShare 榮獲《工商時報2021臺灣服務業大評鑑》金牌獎
網訊 GoShare 客服團隊成員鄭如紋榮獲「服務尖兵獎」
Low barriers to entry in e-commerce make it easy to start, but standing out from the competition is not easy. Effective customer communication is one of the keys for success. We would like to share the 4 key elements to build a “customer-first” service philosophy and service quality. Article Outline Why is Customer Service Important in…
In this article, we combine the latest international research with our past service experiences to present 27 scenarios for collaboration between businesses and AI. Our goal is to leverage AI transformation to achieve unprecedented success for our corporate clients. “AI will not replace humans, but will augment our capabilities, enhancing the quality and productivity of our…
Common pain points in the customer service process include fragmented information due to diverse channels and integration gaps. In this article, we will share how Telexpress offers an all-in-one integrated service to discover sales potential and introduce various features to create excellent customer experiences and efficiently manage customer relationships. Article Outline Highlight 1: Seamless Omnichannel Integration…
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