Utilizing Flow Engine and NLP technology, swiftly acquiring knowledge, featuring a visualized canvas interface, and offering diverse conversation modes with multi-level settings.
Single Sign-On (SSO) integration for diverse functionalities including member access, member/potential customer management, tagging, points, and redemption.
Core of Knowledge Management and Semantic Analysis Processing.
Features encompass game events, marketing mass messaging, graphic-text menus, automated replies, and marketing feedback.
Omni-channel for seamless robot-human collaboration between sales consultants and customer service workstations.
Micro eCommerce, AI Assistants, Shopping Malls, and Appointment Booking / Reservations.
Key Performance Indicator (KPI) Data Analysis Insight. Transforming Data to Graphic for Easy Reading & Quick Decision Making.
客戶進線文字客服，想申請洗衣機清潔及居家大掃除等兩項清潔服務，專員主動提出可以直接幫客戶預約（客戶亦可自行到官網申請），並順利承接執行幫客戶預約的任務。
在長達一小時的服務過程中，專員回應迅速、有條不紊、思慮周全，卓越表現經評審委員一致認可，同意頒發卓越服務獎項予專員，以茲鼓勵。
獲獎人姓名：莊佩嘉(Claire)
所屬部門/專案：B&Q-HISU
很榮幸獲得卓越服務獎，對於客服服務，秉持著為客戶服務與客戶溝通，了解客戶的需求和問題，提供完整內容介紹與問題回覆，也感謝主管的帶領與指導，讓我能有一次次的進步與改進，成為更好的客服人員。
網訊全體人員向您致敬，
您卓越的表現是我們的表率！
現在同仁們是否對於獎勵也非常心動了呢？
卓越服務獎每月均可提名，有興趣 有資格的同仁亦可推薦主管提名自己唷！（詳情辦法可詢問自己的主管唷）
希望下個卓越之星就是你！！
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