AI Connect
Omnichannel Flow Chat
Perfected by 2 Billion Conversations; Deliver 90% Satisfaction and Drive Brand Profits!
Global Brand 100+ Clients Trusted
Integration across All
Channels
Create Your Own Brand Chatbot in 30 Seconds with Versatile Intelligent Flows.
Up to 85% Resolution Rate!
High-Level Security Guarantee
Integrates 3 Core Technologies: LLM, NLP and Phonetic Error Correction technology.
Achieve Seamless Human-Robot Collaboration
Seamlessly Transition to Human Customer Service for Smooth Conversations.
Professional AI Service Integration Team
The exclusive service process methodology refined 20+ years.
100+ successful implementation experiences.
Comprehensive Insights
Omnichannel Sales Conversion
Intelligent Tagging for CRM Marketing Automation Tools.
Upgrade Customer Service to Profit Center.
API Expansion for Comprehensive Experiences
Integrate API to connect enterprise internal ERP, CRM, and work order maintenance systems.
Liberate human customer service capacity and enhance brand service capabilities.
Create Your Own Chatbot in 30 Secs. with Versatile Intelligent Flows
- 24/7 All-in-One Management for e-Commerce online stores, LINE, Facebook, Instagram, and all channels interactions.
- Utilize the versatile intelligent process editor to achieve customer service and marketing automation, tailor-made chatbots for your brand.
Up to 85% Resolution Rate!
High-Level Security Guarantee
- Up to an 85% issue resolution rate, with precise insight into customer intent! Telli AI utilizes three core technologies: Large Language Model (LLM), Natural Language Processing (NLP) algorithms, and Phonetic Error Correction technology.
- Enterprise-level information security guarantee, establishing the most stringent standards for customer service chatbot | Chatbot corpus knowledge base, tailored to meet enterprise security requirements.
Human-Robot Collaboration
Seamlessly Transfer to Live Agent
- Through intelligent process design, identify customer intent and categorize issues to automatically transfer inquiries requiring further human assistance to live customer service for resolution.
- Automatic conversation summarization and analysis of conversation records to enhance response speed to customer inquiries, provide shopping recommendations or facilitate checkout within the platform, achieving high-value service.
Omnichannel Dialogue Elevate Customer Service to Profit Center
- Say goodbye to rigid FAQs and create endless possibilities for interactive processes.
- Utilize carousel, intelligent tagging, member identification, probability (AB test), and other freely combinable tactics across 10+ stages to accurately gather customer profiles.
- Support omnichannel customer service bundling for personalized services, proactively engage to increase customer loyalty, and create marketing opportunities at the right moment.
Comprehensive Customer Insights
CRM+ Intelligent Tagging and Marketing Automation Tools
- Integrate CRM with quick-reply function on the conversation platform, efficiently retrieve customer and member data, interact intelligently with tags, and record conversations with customer service intelligently.
- With built-in segmentation management function, coupled with intelligent tag filtering to pinpoint target customers accurately, complete bulk marketing push and track open rates with just one click.
Professional AI Service Integration Consultant Team
- With over 20 years of refined exclusive service process methodology and over 100 successful project implementations, we shape intelligent customer service that aligns with brand image. Our Chat bot can answer 85% of questions, further enhancing the customer experience.
- The intelligent trainer covers five dimensions: brand positioning, industry knowledge, semantic analysis, logical organization, and establishment of exclusive knowledge bases, to comprehensively create a brand-specific customer service chatbot.
API Expansion for Comprehensive Journey Experiences
- Integrate API to connect enterprise internal ERP, CRM, and work order maintenance systems, enabling customers to receive comprehensive journey services.
- Integrate membership data, enabling inquiries about membership status, points, orders, repairs, and logistics status during conversations. Liberate human customer service capacity and enhance brand service capabilities.
4 Key Highlights of Customer Service Innovation
Common pain points in the customer service process include fragmented information due to diverse channels and integration gaps. In this article, we will share how Telexpress offers an all-in-one integrated service to discover sales potential and introduce various features to create excellent customer experiences and
