Over 10,000 Interactions and Won Amazon 5-Star Ratings!

Starting 2022, Telexpress has been providing TEAMGROUP’s North America e-commerce communication team with an integrated cloud-based CRM solution (Telexpress Contact System). By enabling real time interactions across operational centers and localizing interactions with consumers and brand sellers, the system significantly shortens the time consumers spend hesitating before making a purchase.

Additionally, it integrates customer interaction records across various channels. Since its successful launch over a year ago, the number of consumer interactions exceeded 13,500 in the first half of 2023.

2023 Sales Growth

70 %

Interactions

10000 Times

Amazon Rating

4.5 Stars

Solutions Implement

雲端客服
跨境互動

Over 10K interactions and won 5-star ratings! How does TEAMGROUP, a global leader in memory products, utilize a cloud-based CRM system to manage cross-border e-commerce interactions?

品牌故事

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Successfully Listed on Amazon and Newegg ; Boosting Global Brand Recognition.

TEAMGROUP, a global leader in memory products, has been deeply rooted in the Taiwanese market for many years. Its three brands (T-FORCE, T-CREATE, TEAMGROUP) have quickly and successfully expanded globally, securing a significant presence. E-commerce has been the key driver behind this achievement. With superior product capabilities, TEAMGROUP has successfully listed on Amazon and Newegg, leveraging the vast traffic and member databases of these platforms for precise marketing. This strategic move has propelled TEAMGROUP into the U.S. market and significantly boosted global brand recognition.

According to public financial reports, after the COVID-19 pandemic, TEAMGROUP’s product sales grew by 45% each month, with a remarkable annual growth rate of 800% in 2020. This impressive performance is attributed to their early investment in cross-border e-commerce, allowing them to seize business opportunities swiftly when the global demand for computer components surged due to the pandemic, resulting in outstanding operational performance.

E-commerce is intricately connected, where every detail matters, and all processes are interlinked, necessitating careful management by brand enterprises. Key considerations include achieving effective marketing promotion with lower costs, having a standout product among numerous competitors, and most importantly, building brand recognition over time. Companies must prioritize consumer service needs, feedback, and opinions, seeking authentic feedback from consumers. Every detail must be meticulously attended to for sustained success.

The Synergy D2C has Yielded Impressive Results During the Pandemic

The year 2020 marked the acceleration of TEAMGROUP’s global product sales following their official entry into e-commerce. TEAMGROUP further enhanced the consumer impressions of its brands, including TEAMGROUP, T-FORCE, and T-CREATE, demonstrating the close relationship between brand and e-commerce. In the internet economy, these two aspects can even be seen as one and the same. This synergy is precisely why TEAMGROUP has been actively building a brand e-commerce blueprint to expand its global reach.

Real-Time & Instant Feedback, Rapid Adjustments – Boosting Orders Significantly!

Empowering Direct Customer Engagement through Cross-Border E-commerce Transformation, TEAMGROUP’s Hospitality towards Customers Shines in Every Interaction. Our Team is Swift and Comprehensive in Capturing Every Voice of Customer. Through Weekly, Monthly, and Quarterly Execution of Consumer Feedback and Improvement Tracking, We Strive to Fulfill Customer Needs and Suggestions to the Fullest. Agile Feedback has Resulted in a Significant Growth in Orders in the Amazon North American Market (With a 49% Increase in 2022 Compared to 2021; and an Impressive 77% Surge in the First Half of 2023 Compared to the Same Period in 2022).

We believe that such remarkable growth results from the close collaboration across various units, including brand image marketing, product packaging design, consumer interaction experience, rapid response to consumer feedback, and comprehensive inventory management. Through positive interactions with consumers, we aim to deeply understand their preferences and needs. By offering competitively flexible products, we are confident that TEAMGROUP’s brand will solidify its position in the global market.

TELEXPRESS X TEAMGROUP : Elevating Brand Engagement！

Since 2022, Telexpress has created an integrated cloud customer service solution (Telexpress Contact System) for TeamGroup’s overseas e-commerce team, providing cross-border interaction solutions. This allows real-time, localized interactions between consumers and brand sellers, significantly reducing order hesitation time. Over a year of operation, consumer interactions surpassed 13,500 in the first half of 2023. As of June 30, 2023, TeamGroup’s Amazon US rating remains at 4.9 stars with 99% positive reviews, and Amazon Canada maintains a 100% positive review score.

Telexpress : Driving Cross-Border E-Commerce Success, One Consumer at a Time!

With 20 years of consumer interaction experience, Telexpress offers localized service collaboration across multiple centers. Using a self-developed, cloud-based smart platform, they integrate all channels—phone hotlines, live chats, texts, emails, and social media—quickly understanding what consumers “don’t know,” “wants,” and “care about”.